A British Web Design subscription can be cancelled at any time from the billing page, with no contract, no notice period and no exit fee. The website stays up until the end of the period already paid for. A domain registered through British Web Design stays in the owner's name, and the owner can take it elsewhere.
How to cancel
Cancelling takes one click on the billing page, which Stripe runs for British Web Design, with no phone call and no notice. Cancellation takes effect at the end of the period already paid for, and the last month paid for is the last month billed. Under British Web Design's terms, no refund is due for the rest of a month already paid. A plan cancelled during the free trial costs nothing.
An owner with several websites who only wants to close one can delete that website instead. Deleting a built website takes it off the subscription, and the change shows on the next invoice.
What happens to the website
The website stays up until the end of the paid period. It is then taken down and kept for 30 days, so that a cancellation made by mistake can be undone. After the 30 days the website and its content are deleted. British Web Design's terms ask owners to take a copy of anything they want to keep before then.
The domain name
A domain bought through British Web Design is registered in the owner's name, with the owner as the registrant. It belongs to the owner, not to British Web Design, and leaving does not change that. The owner can point it at any other website afterwards, and British Web Design will help transfer it to another registrar, with no transfer-out fee. A domain the owner bought elsewhere and pointed at their British Web Design site never moved: only its DNS records need changing.
Domain renewals are a yearly charge of their own, separate from the website plan, and carry on until automatic renewal is switched off. An owner who is leaving should decide whether to keep renewing the name or move it.
The content, and what does not move
British Web Design's terms say the owner owns the content they supplied and the content written for their site (the words, the page structure and the images chosen for it, subject to the photographs' own licences), and can export or move it. British Web Design will send the text and images on request. Stock photographs come from Unsplash and Pixabay under their own licences.
What does not leave is the running website itself. British Web Design owns the platform: the builder, the template every site starts from and the code that runs the sites. A British Web Design site is not exported as a working application, so moving to another provider means rebuilding the site there from its content, which British Web Design's own pages call the trade-off of a monthly service with no minimum term.
The Stripe account a site's payments go into is the owner's own, so the record of past payments stays with the owner.
Handing a site to another customer
A website can be moved from one British Web Design account to another, for example when a business changes hands. British Web Design emails the offer to the new owner, who accepts it from the Transfers tab on their dashboard; accepting takes a place on their plan. The website, its domains and its history move together. The Stripe account stays with the previous owner, so live card payments stop until the new owner links their own with Take payments.
If a payment fails
If a monthly payment fails, British Web Design retries it and emails the owner. Under the terms, British Web Design can suspend the sites until the payment is settled and, after 30 days, end the agreement.
Questions
How do I cancel a British Web Design website?
A British Web Design subscription is cancelled from the billing page, in one click, at any time. There is no contract, no notice period and no exit fee. The site stays up until the end of the period already paid for.
What happens to my British Web Design website if I cancel?
The British Web Design website stays up until the end of the paid period, then it is taken down and kept for 30 days in case the cancellation was a mistake. After that the site and its content are deleted, so the owner should take a copy of anything they want to keep before then.
Do I keep my domain name if I leave British Web Design?
Yes. A domain registered through British Web Design is registered in the owner's name and stays theirs after they leave. British Web Design will help transfer it to another registrar, and there is no transfer-out fee.
Can I take my British Web Design website to another host?
The content of a British Web Design website belongs to the owner, and British Web Design will send the text and images on request. The site itself runs on British Web Design's platform and is not exported as a working application, so another provider would rebuild it from that content.