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Ask us anything — about getting a website built, what a plan includes, or a site you already have with us. A real person reads every message.

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Quick answers

How long does a website take to build?

The hosting is set up in a few minutes: a server, your address and an https certificate. Then your pages are written from your brief, checked by a person on our team, and put on your staging copy for you to look at. Most sites are ready to preview within a working day. You can close the tab at any point — we email you at each step.

What is the difference between staging and live?

Every site has two copies. Staging is the copy at your site's testing address (yourname.on-britishwebs.com), where new work goes first: anyone you send the link to can see it, but search engines never list it. Live is your own domain, the address your customers see. Nothing reaches the live site until you have looked at it on staging and pressed "Approve and go live", and if changes wait there for a day we send you a reminder. If you are just testing, or still on your free trial, your site has only its staging copy for now. The live site is built once you add a domain and your subscription has started (your trial is over and you have added a card, or you pressed "Go live" to start it sooner), and it goes live with what is on your staging site.

How do I change something on my site?

Small things (words, photos, opening hours, contact details) you change yourself in your site's admin panel, from the "Edit the live site" button on the site's page ("Edit staging" while your site is only on staging). For anything bigger, use "Ask for a change" on the same page: describe it in your own words, we make it, and it goes to staging for you to approve.