# Changes, editing and support > How British Web Design customers ask for changes in plain English, how each change is checked and approved before it goes live, how owners edit their own site, and how support works. Page: https://averbo.ai/es/knowledge/changes-and-support Section: How it works and what you get Published: 2026-10-22 · Updated: 2026-10-22 · Reviewed: 2026-10-22 Publisher: Averbo (Bind CRM Limited, company number 12500271) - Changes: Included in the monthly price - How to ask: In plain English, from the dashboard or the site itself - Checked by: A person, before the change is made - Goes live: When the owner approves it - Editing yourself: The site's own admin panel (Laravel Nova) - Support: Email and live chat, answered by a person in Yorkshire - Hours: UK time, usually the same working day **Every British Web Design website comes with changes on request: the owner asks in plain English, a person checks the request, and the change is tried on the staging copy before the owner puts it live.** Ordinary changes are included in the monthly price. Owners can also edit the words, pictures and opening hours themselves, in the site's own admin panel. ## Asking for a change A British Web Design customer can ask for a change in three places: **Ask for a change** on the site's page in the British Web Design dashboard; the **Ask for a change** button on any page of their own site, shown to the owner when signed in, which records the page and can take a screenshot of it; or **Request a change** in the site's admin panel. A change is written in the owner's own words, such as "Make the header cream, add a Christmas opening hours banner." It can come with up to six pictures or PDFs: a screenshot with something circled, a photo for the page, or a new menu or price list, which is turned into pages item by item. British Web Design can also enter a change that came in by phone or email. ## What happens to a change 1. A person at British Web Design reads the request. It is approved, or turned down with the reason given to the owner word for word. 2. The change is made on the site as it stands, changing as little as possible. Several changes to one site are made one at a time, in order. 3. The change is put on the staging copy, and the owner is emailed to come and look. 4. The owner approves it, from the bar on the staging site or from the dashboard, and it goes live. The owner is emailed at each step. A change nobody has started on can be withdrawn, and up to ten changes can wait to be started at once. British Web Design can also ask the owner a question about a change, and the owner answers on the change itself, with pictures or PDFs if they like. The dashboard shows each site's changes as a timeline, newest first, with every step and every message. Every change is kept in the site's code history, so British Web Design can roll one back without losing anything. ## What is included Ordinary changes are included in the €11.99/month per website: new prices, another service, different photographs, another page. There is no hourly rate. For a second website or something genuinely large, British Web Design talks to the owner first. Once a free trial has ended without a card being added, changes cannot be asked for until the subscription starts. ## Editing the site yourself Every British Web Design site has its own admin panel, built on Laravel Nova, opened from the dashboard with **Open admin panel** and no separate password. In it the owner can change: - the business details: name, tagline, logo, phone, email, address, opening hours and social media links - the words and pictures on each page, and each page's title and description for search engines - the menus, blog posts, videos and picture library - bookings, products, orders and discount codes, where the site has them - tracking tags such as Google Analytics and Meta Pixel Enquiries sent through the contact form are kept in the admin panel as well as emailed. The admin panel opens with a short setup wizard and has an editing guide. It is a set of forms, not a drag-and-drop page editor. Where a site's staging copy follows the live site, content is edited on the live site and the staging admin panel is read-only. ## Support British Web Design is run by its founder, James, from Yorkshire. Email, the [contact form](https://averbo.ai/es/contact) and the live chat on britishwebs.com are answered by a person in Yorkshire on UK time, usually the same working day. There is no sales team, no ticket queue and no chatbot. When nobody is at the desk, the chat says so and the answer comes by email. ## Questions ### How do I change my British Web Design website? Ask for the change in plain English from the British Web Design dashboard, from the Ask for a change button on the site, or in the site's admin panel. A person checks it, it is made on the staging copy, and it goes live when the owner approves it. ### Do changes cost extra with British Web Design? No. Ordinary changes such as new prices, a new service, different photographs or another page are included in the British Web Design monthly price, with no hourly rate. British Web Design talks to the owner first about anything genuinely large, such as a second website. ### Can I edit my British Web Design website myself? Yes. Every British Web Design site has its own admin panel, built on Laravel Nova, where the owner can change the words, pictures, opening hours, menus, bookings and products. It uses forms rather than a drag-and-drop editor. ### Who answers support at British Web Design? A person in Yorkshire answers British Web Design email and live chat on UK time, usually the same working day. British Web Design has no chatbot and no sales team. ## Sources - [Features](https://averbo.ai/es/features) - [How it works](https://averbo.ai/es/how-it-works) - [Pricing](https://averbo.ai/es/pricing) - [About](https://averbo.ai/es/about) - [Contact](https://averbo.ai/es/contact) - [Who is behind British Web Design](https://averbo.ai/es/knowledge/founder) - [How a website gets built](https://averbo.ai/es/knowledge/how-it-works)